Overview

At Arvato media GmbH, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our AI data visualization services. We're committed to being transparent about our practices and giving you control over your data.

This policy applies to all services provided through arvatomedia.com and any related platforms we operate. When you use our services, you're trusting us with your information – and we take that responsibility seriously.

Information We Collect

We only collect information that's necessary for providing our AI data visualization services. You can always contact us if you have questions about what specific data we have about you.

How We Use Your Information

Your data helps us deliver better services and support. Here's specifically what we do with the information we collect:

• Provide and maintain our AI data visualization platform
• Process your requests and communicate about our services
• Improve our technology and develop new features
• Send important updates about your account or our services
• Comply with legal requirements and industry regulations
• Protect against fraud and ensure platform security

We never sell your personal information to third parties. Period. Any data processing we do is directly related to improving your experience with our services.

Data Sharing and Third Parties

When We Share Information

We only share your data in specific, limited circumstances:

• With service providers who help us operate our platform (like hosting and analytics)
• When required by law or to respond to legal requests
• To protect our rights, property, or the safety of our users
• With your explicit consent for specific purposes

Service Provider Standards

Any third-party service providers we work with must meet our strict data protection standards. They're only allowed to process your data for the specific services they provide to us, and they cannot use your information for their own purposes.

International Data Transfers

As a German company serving international clients, we sometimes transfer data across borders. When we do this, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by European authorities
• Adequacy decisions for transfers to countries with equivalent protection
• Additional security measures for transfers to other countries

Your data receives the same level of protection regardless of where it's processed. We regularly review our transfer mechanisms to ensure they meet current legal standards.

Data Security and Protection

Protecting your data is a top priority. We use multiple layers of security to keep your information safe:

• Encryption of data both in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Employee training on data protection best practices
• Incident response procedures for any security events

While we implement industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security practices to stay ahead of evolving threats.

Data Retention

We keep your data only as long as necessary for the purposes we collected it. Account information is typically retained for the duration of your relationship with us, plus a reasonable period afterward to comply with legal requirements.

Usage and technical data is generally kept for shorter periods – usually between 12 to 24 months. Communication records may be kept longer if they relate to ongoing projects or support issues.

When we no longer need your data, we securely delete it from our systems. You can always request earlier deletion of your information, subject to any legal obligations we may have to retain it.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how our services are used. Essential cookies are necessary for the site to function properly. Analytics cookies help us improve our services, while preference cookies remember your settings.

You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We don't use cookies for advertising or tracking you across other websites.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your privacy.